Terms of service
TERMS OF SERVICE
Last updated: 29 August 2026
Welcome to Nikuya. These Terms of Service (“Terms”) govern your access to and use of the Nikuya website, online store, products, content, features and related services (collectively, the “Services”).
The terms “Nikuya,” “we,” “us” and “our” refer to Nikuya. Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
By accessing our website, placing an order or otherwise using the Services, you agree to these Terms and to the policies referenced in them. If you do not agree, please do not use the Services.
Nothing in these Terms is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded or restricted under applicable Philippine law.
1. ELIGIBILITY AND ACCOUNT INFORMATION
You must have the legal capacity required under applicable law to enter into transactions through the Services.
When you provide information to us, including account, billing, payment, delivery or contact information, you agree that the information you provide is accurate, current and complete.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Services and for activity conducted through your account, except to the extent otherwise provided by applicable law.
You must not use the Services for any unlawful, fraudulent or unauthorized purpose.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to present product descriptions, specifications, photographs, dimensions, materials, features and other product information accurately.
Actual product appearance may vary slightly because of screen settings, photography, lighting, natural material variation, manufacturing variation or other reasonable factors.
For products made with natural materials such as wood or leather, variations in grain, tone, texture, patina and other natural characteristics may occur and are not necessarily defects.
Product descriptions, specifications and availability may be updated as products develop. Changes will not reduce rights or remedies that already apply to a completed purchase under applicable law.
Product-specific intended-use, care and warranty terms may apply. Customers should use products according to the instructions, care guidance and intended-use information provided by Nikuya.
3. ORDERS
Submitting an order represents an offer to purchase the products shown in your order.
An order is subject to acceptance by Nikuya. We may decline or cancel an order where reasonably necessary, including because of stock unavailability, suspected fraud, payment problems, an obvious pricing or listing error, delivery limitations or another legitimate operational or legal reason.
If we cancel an order after payment has been successfully collected, we will provide the appropriate refund or other remedy in accordance with applicable law and our policies.
Please review your order carefully before submitting it. Once an order enters processing or fulfillment, we may not always be able to accommodate a cancellation or modification request.
Returns, refunds, damaged products, incorrect products and warranty matters are governed by our applicable Returns & Refunds, Craft Warranty and Product Assurance terms together with applicable law.
4. PRICES, TAXES AND PAYMENT
Prices and promotions may change from time to time. The price applicable to an order is the price presented and accepted as part of that transaction, subject to correction of obvious errors as permitted by law.
Applicable taxes, delivery charges, discounts and other charges will be presented as required during the shopping and checkout process.
Prices offered on Nikuya.ph may differ from prices available through marketplaces, retail partners, special campaigns or other sales channels.
You agree to provide valid payment information and represent that you are authorized to use the payment method selected for your purchase.
Payment processing may be performed by Shopify, payment gateways, financial institutions or other authorized service providers.
5. PROMOTIONS, DISCOUNTS AND BUNDLES
From time to time, Nikuya may offer promotional pricing, discount codes, gifts, bundles, free shipping or other offers.
Promotions may have separate eligibility rules, dates, product exclusions, quantity requirements, customer restrictions, redemption limits or non-stacking rules.
Where specific promotion terms conflict with these general Terms, the specific promotion terms will govern that promotion.
A promotional purchase does not remove or reduce statutory rights relating to defective, damaged, incorrectly supplied or otherwise legally non-conforming products.
Where a product is identified as Final Run, end-of-line or final sale, restrictions may apply to voluntary change-of-mind returns. These restrictions do not eliminate rights that apply to defective, damaged, incorrect or otherwise legally non-conforming goods.
6. SHIPPING AND DELIVERY
We will make reasonable efforts to process and deliver orders within the estimates communicated through the store or order process.
Delivery times are estimates unless we expressly state otherwise. Delivery may be affected by couriers, weather, traffic, public holidays, location accessibility, high-volume periods or circumstances outside our reasonable control.
We are not responsible for delays that are genuinely outside our reasonable control, but this does not remove any rights or remedies you may have under applicable law.
If your order arrives damaged, incomplete or incorrect, or if there is a delivery problem requiring Nikuya's assistance, please contact us as soon as reasonably possible so we can review the issue.
7. RETURNS AND REFUNDS
Nikuya provides a voluntary 30-Day Return Promise for eligible products, subject to the conditions stated in our Returns & Refunds Policy.
Our voluntary return program is separate from rights and remedies that may apply to defective, damaged, incorrectly supplied or otherwise non-conforming products under Philippine law.
Used food-preparation products may be ineligible for voluntary change-of-mind returns for hygiene and safety reasons. This does not prevent a customer from submitting a legitimate defect, warranty or statutory claim.
Approved voluntary refunds are handled according to the timing and procedures stated in our Returns & Refunds Policy.
Customers should begin a return request before sending a product back to Nikuya.
8. NIKUYA WARRANTIES AND PRODUCT ASSURANCE
Certain Nikuya products are covered by written product-specific warranties or Product Assurance.
Eligible Nikuya knives are covered by the Nikuya 1-Year Craft Warranty in accordance with its published terms.
Selected eligible non-knife products are covered by Nikuya Product Assurance for the applicable period stated for that product.
These written protections address qualifying defects in materials, workmanship or structural performance during normal intended use, subject to the specific coverage terms, exclusions, care requirements and remedies stated in the relevant policy.
Nikuya's written warranty and Product Assurance programs supplement, and do not replace or reduce, rights and remedies available under applicable Philippine consumer law.
Where these general Terms conflict with an applicable Nikuya Returns & Refunds Policy, 1-Year Craft Warranty or Product Assurance term concerning a return, defect, warranty claim or remedy, the more specific applicable Nikuya policy will govern that matter, subject always to applicable law.
9. INTENDED USE AND PRODUCT CARE
Knives and other kitchen tools must be used for their intended purposes and with reasonable care.
For Nikuya knives, intended-use boundaries are established by the product's approved Nikuya intended-use guidance. Different knife designs have different approved tasks and limitations.
A warranty claim will not be automatically denied merely because damage such as rust, chipping or breakage occurred. The cause, intended use, care, circumstances and product condition will be reviewed.
Where Nikuya expressly represents that a knife is intended for a particular task, performing that task in a reasonable manner will not, by itself, void the applicable warranty.
Misuse, unreasonable impact, use outside the product's intended purpose, improper cutting surfaces, twisting, prying, unauthorized modification, inappropriate dishwasher use or other conduct contrary to applicable care guidance may affect warranty coverage where it caused or contributed to the damage.
Nothing in this section limits rights that cannot lawfully be limited.
10. PRODUCT SAFETY
Knives are sharp tools and must be handled, stored and used carefully.
Stop using a product if it has suffered a serious structural failure, including significant blade fracture, tang failure, dangerous handle separation or another condition that may make continued use unsafe.
Contact Nikuya so the issue can be reviewed.
Reports involving potentially serious structural failures may be escalated for product-quality and safety review regardless of the eventual warranty determination.
11. THIRD-PARTY SERVICES AND LINKS
The Services may contain links to, integrations with or functionality provided by third parties.
Third-party websites and services operate under their own terms, policies and practices. Nikuya does not control those independent services and is not responsible for their content or practices except to the extent responsibility cannot lawfully be excluded.
Please review applicable third-party terms before using their services.
12. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides ecommerce technology and infrastructure that enables us to operate the store. Your purchase of Nikuya products is a transaction with Nikuya, not a sale by Shopify.
Shopify may process information associated with your use of the store in accordance with Shopify's applicable privacy terms and our Privacy Policy.
13. PRIVACY
Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy and applicable data-protection law.
By using the Services, you acknowledge that personal information may be processed by Nikuya, Shopify and authorized service providers as necessary to provide the Services, process payments, fulfill orders, provide support, prevent fraud and perform other legitimate activities described in our Privacy Policy.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through the Services—including Nikuya names, trademarks, logos, photographs, videos, graphics, written content, layouts, designs and other brand materials—is owned by or licensed to Nikuya and is protected by applicable intellectual-property laws.
You may access the Services for lawful personal use.
You may not reproduce, distribute, modify, commercially exploit, republish or use protected Nikuya content without authorization except where permitted by law.
Third-party trademarks and intellectual property remain the property of their respective owners.
15. REVIEWS, FEEDBACK AND CUSTOMER CONTENT
If you voluntarily submit a review, testimonial, photograph, video, suggestion or other content to Nikuya, you confirm that you have the right to provide that content and that it does not unlawfully infringe another person's rights.
Unless otherwise agreed, you grant Nikuya a non-exclusive, worldwide, royalty-free license to use, reproduce and display submitted customer content for reasonable business, customer-service and marketing purposes.
Where a review or endorsement was provided in exchange for compensation, a gift or another incentive, applicable disclosure requirements must be followed.
We may remove content that is unlawful, fraudulent, misleading, abusive, infringing or otherwise inappropriate for the Services.
16. ERRORS AND CORRECTIONS
Occasionally, the Services may contain typographical errors, technical errors, incorrect pricing, inaccurate availability information or other mistakes.
We may correct errors and update information when discovered.
Where an error affects an order already placed, we will handle the matter reasonably and in accordance with applicable law. Nothing in this section gives Nikuya a right to disregard a binding consumer obligation where the law does not permit it.
17. PROHIBITED USES
You may not use the Services to commit fraud or unlawful activity; infringe intellectual-property or privacy rights; transmit malware or malicious code; interfere with the security or operation of the Services; collect information through unauthorized scraping or automated methods; impersonate another person; submit knowingly false or misleading information; harass or harm others; or otherwise use the Services in a manner prohibited by applicable law.
We may restrict or terminate access to the Services where reasonably necessary to address serious misuse, fraud, security threats or violations of these Terms.
18. SERVICE AVAILABILITY
We aim to keep the Services accurate, secure and available, but websites and online services may occasionally experience interruptions, maintenance, errors or technical problems.
To the extent permitted by law, we do not guarantee that the website itself will always operate without interruption or error.
This limitation concerning website availability does not cancel or override Nikuya's obligations relating to products already purchased, express product warranties, Product Assurance commitments or statutory consumer rights.
19. LIABILITY
Nothing in these Terms excludes or limits liability, rights or remedies where exclusion or limitation is prohibited by applicable law.
To the fullest extent permitted by law, Nikuya will not be responsible for indirect or consequential losses that were not reasonably foreseeable as a result of the relevant transaction or breach.
Any limitation in these Terms must be interpreted together with applicable Philippine consumer-protection law and does not override mandatory rights concerning defective or unsafe goods, misrepresentation, fraud, negligence or other liability that cannot lawfully be excluded.
20. SEVERABILITY
If any provision of these Terms is determined by a competent authority to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.
21. NO WAIVER
If Nikuya does not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it.
22. GOVERNING LAW
These Terms and transactions with Nikuya are governed by the laws of the Republic of the Philippines, subject to any mandatory consumer rights or protections that may apply.
Disputes that cannot be resolved directly will be subject to the jurisdiction of the appropriate courts or authorities as provided by applicable law.
Nothing in this section prevents a consumer from exercising rights or remedies available through the Department of Trade and Industry or another competent government authority.
23. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our Services, operations, policies or legal obligations.
The current version will be posted on our website with an updated revision date.
Material changes will apply prospectively except where otherwise required by law. Changes to these Terms do not remove rights that already arose from a completed transaction.
24. RELATIONSHIP WITH SPECIFIC NIKUYA POLICIES
These Terms should be read together with the policies and product terms applicable to your purchase, including, where relevant:
Returns & Refunds Policy
Nikuya 1-Year Craft Warranty
Nikuya Product Assurance
Privacy Policy
Shipping information and applicable promotional terms
If a specific Nikuya policy gives the customer a more specific protection or remedy for the particular matter it covers, that policy applies to that matter, subject to applicable law.
25. CONTACT INFORMATION
Questions about these Terms or your Nikuya order may be sent to:
Nikuya
Email: nikuya.ph@gmail.com
Business/contact address:
7th Floor, Ablaza Bldg.
E. Rodriguez Sr., Quezon City 1105
Philippines
Please do not send products to the business/contact address without return instructions.
Approved product returns are handled through the Nikuya return process and should be sent only to the return address provided in the applicable Returns & Refunds or claim instructions.
For returns, warranty claims and Product Assurance requests, please follow the process stated in the applicable Nikuya policy.