Nikuya Product Assurance
Last updated: 29 August 2026
Everyday tools should still be backed when something isn’t right.
The Nikuya Product Assurance is a separate written LIMITED WARRANTY for the non-knife products listed below. It covers qualifying defects in materials or workmanship under normal intended use for the stated period, beginning on the date of purchase. It is separate from the Nikuya 1-Year Craft Warranty for knives and does not reduce any statutory consumer rights.
Limited Warranty
For formal warranty designation under Republic Act No. 7394, Product Assurance is treated as a LIMITED WARRANTY because coverage is product-specific and subject to the stated terms. This designation does not reduce any statutory consumer rights.
Coverage Periods
- Nagare Magnetic Knife Block — 12 months
- MORI End-Grain Acacia Chopping Board — 6 months
- Kenma Whetstone — 6 months
- Tabi Knife Roll Bag — 6 months
- Nikuya Leather Knife Cases — 6 months
Product Assurance Remedy
For a confirmed covered defect, Nikuya will provide an appropriate remedy without charge within a reasonable time. Depending on the issue and applicable law, this may include repair, replacement, or refund. Product Assurance does not limit broader remedies available under Philippine law.
MORI — What We Stand Behind
Covered issues may include abnormal glue-joint separation, structural cracking, severe abnormal warping despite proper care, or failure of attached components caused by a manufacturing or workmanship defect.
Normal wood movement, knife marks, staining, color variation, cosmetic wear, or damage caused by soaking, dishwasher use, extreme heat, prolonged moisture, improper storage, or inadequate board care are not manufacturing defects.
Kenma — What We Stand Behind
Covered issues may include a product that arrives fractured or develops an abnormal structural failure during normal intended sharpening use.
Dishing, surface wear, and gradual material loss through sharpening are expected characteristics of a sharpening stone and are not manufacturing defects.
Nagare — What We Stand Behind
Covered issues may include magnet failure, structural or assembly failure, or a base/component defect under normal intended use.
Normal cosmetic wear, accidental impact, overloading, water damage, unauthorized modification, or other unreasonable use are outside Product Assurance coverage.
Tabi — What We Stand Behind
Covered issues may include stitching, zipper, strap, or structural assembly failure under normal intended use.
Normal abrasion, stains, cosmetic wear, cuts or punctures caused by exposed or improperly protected blades, overloading, or accidental tears are outside Product Assurance coverage.
Leather Knife Cases — What We Stand Behind
Covered issues may include seam, stitching, fastener, or structural construction failure under normal intended use.
Natural leather aging, patina, creasing, surface marks, ordinary cosmetic wear, or cuts and punctures caused by misuse or an improperly secured blade are not manufacturing defects.
How to Make a Product Assurance Claim
Product Assurance claims use the same Nikuya Returns & Warranty form and claim process. Customers are not expected to diagnose a manufacturing defect themselves. Not sure if your issue is covered? Submit it anyway.
Use the official Nikuya Returns & Warranty form on nikuya.ph or email nikuya.ph@gmail.com. Facebook Messenger may be used for quick help, but formal Product Assurance cases should be recorded through the website form or official support email.
We aim to review return, warranty and Product Assurance requests within 1 business day. Some cases may require additional information or physical inspection, and we’ll keep you updated while your case is being reviewed.
Please provide your name and contact email, order number or marketplace order reference, purchase channel, product name, approximate purchase or delivery date, and a description of the issue.
Where available, clear photos of the entire product and close-ups of the affected area can help us review the case faster. Video may be included when it helps explain the issue. These are diagnostic aids and are not additional proof-of-purchase requirements.
Nikuya may ask a reasonable follow-up question or request a physical inspection when necessary. If a return is required for a covered claim, Nikuya will provide shipping instructions and cover reasonable return shipping.
No separate Product Assurance registration is required. For direct Nikuya.ph orders, Nikuya may verify the purchase from the Shopify order record. For authorized marketplace or retail purchases, an official receipt, warranty card, marketplace order record, or other valid proof of purchase is sufficient.
Statutory Rights
Nikuya Product Assurance is an additional written warranty and does not remove or reduce rights and remedies available to consumers under applicable Philippine law.