Start a Return or Warranty Claim

Returns, damaged or incorrect orders, Craft Warranty, and Product Assurance all start here.

Not sure whether your issue is covered? Submit it anyway. You do not need to diagnose a manufacturing defect yourself.

Review timing
We aim to review return, warranty and Product Assurance requests within 1 business day. Some cases may require additional information or physical inspection, and we’ll keep you updated while your case is being reviewed.

We received your request

Your case reference is .

Nikuya will review your request. We aim to complete the first human review within 1 business day.

Official Nikuya contact: nikuya.ph@gmail.com

If you have helpful photos or video, email them to nikuya.ph@gmail.com and include your case reference in the subject. Attachments are diagnostic aids and are not required to start a claim.

Start your request

Request details

Claim type

Full name

Email address

Mobile number (optional if email is provided)

Order number or marketplace order reference

If you do not have an order reference, you may still submit the form. For authorized marketplace or retail purchases, Nikuya can accept an official receipt, warranty card, marketplace order record, or other valid proof of purchase.

Purchase channel

Product

Date received (if known)

Describe your request or what happened

Knife warranty details — complete only if relevant

Blade chip or breakage

What were you cutting?

Was bone, frozen food, a hard shell, or another hard material involved?

What cutting surface were you using?

Where did the blade chip or break?

Did the product fall, twist, pry, or strike another hard object?

Rust or corrosion

When did the rust or corrosion first appear?

How is the product normally washed and dried?

How is it normally stored?

Was the product left wet or soaking for an extended period?

How we should contact you

Preferred contact method

What outcome would help you most? (optional)

This helps us understand your concern and is not a guarantee of a particular remedy.

Helpful photos or video
Photos of the whole product and close-ups of the affected area can help us review a warranty or Product Assurance case. A packaging photo can help for damage-on-arrival claims. The current web form does not accept file attachments, so do not delay your claim to gather or send files. After submitting, you can email any helpful files to nikuya.ph@gmail.com and include the case reference shown in your confirmation. Photos and video are diagnostic aids, not additional proof-of-purchase requirements.

Other ways to reach Nikuya

Official support email: nikuya.ph@gmail.com

Facebook Messenger can be used for quick help, but formal return, Craft Warranty, and Product Assurance cases should be recorded through this form or the official support email.

Before sending anything back

Please wait for Nikuya’s return authorization and shipping instructions before sending an item. The official return address is 7th Floor Ablaza Bldg., E. Rodriguez Sr., Quezon City, Philippines.

For an approved voluntary change-of-mind return, the customer is responsible for return shipping unless Nikuya agrees otherwise. If Nikuya sent the wrong product, the order arrived damaged, or a covered defect requires return shipment, Nikuya will cover reasonable return shipping.

Policies

Nikuya Returns & Refunds
Nikuya 1-Year Craft Warranty
Nikuya Product Assurance