Refund policy
NIKUYA RETURNS & REFUNDS POLICY
Last updated: 29 August 2026
30-Day Return Promise
Changed your mind? You may request a voluntary return within 30 days of receiving an eligible Nikuya product, provided the item remains unused, unaltered, complete, and in resellable condition.
Eligibility for voluntary returns
To qualify for a voluntary change-of-mind return:
- The return request must be submitted within 30 days of delivery.
- The product must be unused, unwashed, unsharpened, unmodified, and complete with included accessories.
- Original product packaging should be included where reasonably available, and the item must be packed safely for return.
- Complimentary gifts supplied with the returned item must also be returned for a full voluntary-return refund.
- For a bundle or set, the complete bundle must be returned unless Nikuya approves otherwise.
- Promotional discounts do not automatically make a product final sale.
Products specifically marked Final Run / final sale are not eligible for voluntary change-of-mind returns.
This does not affect remedies for defective, damaged, incorrect, or otherwise non-conforming products.
Used Food-Preparation Products
For hygiene and safety reasons, a kitchen knife, cutting board, sharpening tool, or other food-preparation product that has been used is not eligible for a voluntary change-of-mind return.
If a used product is defective or fails during normal intended use, the issue may instead be reviewed under the applicable Nikuya 1-Year Craft Warranty, Nikuya Product Assurance, and applicable Philippine consumer law.
Damaged, Incorrect, or Defective Orders
If your order arrives damaged, contains the wrong product, or appears defective, please contact Nikuya as soon as practical.
These cases are not treated as ordinary change-of-mind returns.
We will review the issue and work to provide the appropriate remedy. Nothing in this voluntary return policy limits rights or remedies available for defective or non-conforming products under applicable law.
Return Shipping
For an approved voluntary change-of-mind return, the customer is responsible for return shipping unless Nikuya agrees otherwise.
If Nikuya sent the wrong product, the order arrived damaged, or a covered defect requires the product to be returned, Nikuya will cover reasonable return shipping.
We do not automatically issue prepaid return labels for ordinary voluntary returns.
How to Start a Return
Please contact Nikuya before sending any product back.
Email:
When contacting us, please provide your:
- name and contact email;
- Nikuya order number or marketplace order reference;
- purchase channel;
- product name;
- approximate purchase or delivery date; and
- reason for the return or description of the issue.
We aim to review return, warranty, and Product Assurance requests within 1 business day. Some cases may require additional information or physical inspection.
Wait for Nikuya's return authorization and shipping instructions before sending the item.
Official Return Address
Nikuya
7th Floor, Ablaza Bldg.
E. Rodriguez Sr., Quezon City
Philippines
Please do not send an item to this address before receiving return authorization and shipping instructions from Nikuya.
Refund Timing
After an approved voluntary return is received and inspected, Nikuya will process the approved refund to the original payment method within 10 business days.
Your bank, card issuer, payment gateway, or other payment provider may require additional time before the refund appears in your account.
Marketplace Purchases
For purchases made through an authorized Nikuya marketplace channel, please use the marketplace's return process where the platform requires it.
Nikuya Craft Warranty or Product Assurance support remains available for eligible Nikuya products purchased through authorized channels, subject to valid proof of purchase.
Warranty and Product Assurance Claims
The voluntary 30-Day Return Promise is separate from Nikuya's written product warranties.
Eligible Nikuya knives are covered by the Nikuya 1-Year Craft Warranty.
Selected non-knife products are covered by Nikuya Product Assurance for the applicable product-specific period.
Customers are not expected to diagnose whether an issue is a manufacturing defect before contacting us. If you are unsure whether an issue is covered, contact Nikuya and we will review it.
Statutory Consumer Rights
The Nikuya 30-Day Return Promise is a voluntary return program.
It does not remove, replace, or reduce any rights or remedies available for defective, damaged, incorrect, unsafe, or non-conforming products under applicable Philippine law.